Common Questions

about our policies, procedures and services

Q&A's regarding

How We Do Things.


What can I expect?

We begin with a discovery discussion. Some may call it a consultation, but think of it more as a discovery discussion. We'll ask you questions about how you want to be photographed, what kind of styling you're looking for in your images, whether you prefer a studio or outdoor natural type session, and what your photographs will be used for. All of this helps us make decisions on how to best create the look and feel of your photographs to present you in the most beautiful way possible to meet your needs.

We will then send you what is known as a mood board. This mood board will show examples of make up, hair styling, wardrobe, locations, lighting, and other aspects of what we have envisioned for your session. This helps us both by ensuring we are on the same page with your desire for the intended look of your photographs, and provides an opportunity for us to discuss clothing, make up, and hair styling choices for your session.

The day of the session, you'll come in prepared to have a fabulous time as we prepare your make up, and hair for your fabulous transformation. Once you are ready, we will start creating the beautiful images that represent the essence of you in your full glory and beauty. Don't worry guys, you don't have to worry about make up so much, and you'll be just as impressed by your images capturing the essence of who you are and all of your strength and confidence.

The reveal can happen a number of different ways depending on schedules, geographic proximity, and other factors. The reveal is simple, easy, and convenient for you. We'll discuss which images you love and want to have printed. We'll discuss the various options for printing and delivery of digital images for your prints.

When its all said and done, you'll feel fabulous, enjoy yourself, and see the incredible beauty that is you. You might even be surprised by how beautiful you are.

How does your pricing work?

Pricing is based on several variables and therefor will vary depending on the type of photography you are requesting. Some of these variables are taxes (if required by state law, maintenance of equipment, battery usage, transportation cost, time in pre-production planning, time of production, time of post-processing (varies based on amount needed dependent upon project), end usage, location fees, printing costs, fair market rates just to name a few.

Another variable designed for your convenience is that our portrait packages are flexible and can be customized to fit your needs. For a detailed price list of the particular service you are seeking, please see the pricing pages listed in the sub-menu of the navigation bar at the top of the page. You may also find our privacy policy in the sub-menu as well.

A-La-Carte sessions are available as well. These sessions start at $199. After that, what you spend is completely up to you and determined at the reveal session.

What are your payment policies?
Payments may be made with cash, credit or through PayPal. We no longer accept checks for payment. We also require a non-refundable booking fee equaling 50% of the total price, and date and time reservation will be entered into our calendar upon receipt. At which time your session will be considered booked and finalized. The remaining amount will be due at the end of the session that day. This policy was implemented to ensure for both parties the work is completed in a timely fashion.
What are your cancellation and rescheduling policies?
Cancellations need to be made based on the type of work you are requesting. Generally, portrait and real estate work will require a 7 day notice, Video Production and Weddings will require a 14 day notice as there are external assets that will also need notification and in emergency cases (such as a hospitalization due to health or accident reasons, death or unexpected delivery of a child, military deployment, unexpected sudden business travel that can be verified) the session can be rescheduled if possible at no additional cost. In the case of emergency cancellations 25% of the booking fee will be refunded upon verification of the emergency. No refund will be provided without verification of the emergency. In the event proper notification of reschedules or cancellations are not received, there will be an additional 20% of the the total fee assessed to the final payment. This is to cover additional expenses that will be incurred from last minute cancellations and reschedules not involving emergency situations.
What happens if something goes wrong during the session?
Generally this doesn't happen, but it can. Mother nature doesn't always cooperate with outdoor sessions. We will make every fair and possible effort to reschedule the session at no additional cost, if circumstances outside of our (the client and SDD staff) control create a situation in which a reschedule must occur. If an additional session is required due to our (SDD Staff) fault, which is a rarity, we will schedule or reschedule the session at no additional cost as well. This does not mean that we will reschedule if the client is late for the session, or the session must be rescheduled due to controllable circumstances. In this instance an additional 50% of the total price will be assessed to the final cost to cover for the extra expenses and time involved.

Video Production

What can I expect?

We will have a discovery discussion initially to determined your needs. We'll discuss things like the purpose of the video, what you want to accomplish with the video (what message you want to tell), any concepts you have for the video, styling, what distribution methods will be used, scripting needs if any, location needs, casting needs and other things that are crucial for the creative pre-production process.

After the discovering discussion we'll enter the concept development phase where our team will create concepts based on our discovery discussion and present you with a script (if needed) and story boards for the concepts that we have developed.

Once you have approved the concept story board for production we will enter the pre-production phase. This is where we will work with you to obtain any necessary city or state permits, acquire location releases (if needed), host casting calls, sub-contract a professional crew, and create other administrative pre-production documents required during the production process.

Once the pre-production process is complete we will begin production. This is where we capture the imagery and sound that will bring your creative vision to life. Depending on the needs of the video, this may take a few hours to several days or weeks to acquire and create all of the assets that will be needed for the post-production process.

The post-production process will begin once the production process is complete. During the post-production process we will work on editing the footage and this is where your vision begins to come together. We will make color adjustments, do color grading, perform audio editing and synchronization, create sound effects, record foley if needed, create graphics, motion graphics and visual effects if needed. Any compositing work from green screen footage or other methods will be created and compiled, and if needed 3D elements will be created and composited into the footage. During this process, we will show you an initial edited rough cut, and provide two review sessions in which you can request changes to be made if needed.

Once we have completed the post-production process your final edited video will be delivered in the required formats for the intended distribution methods.

What do your Video Production Services Cost?

Our video production service pricing varies with every project. Every project is different and requires unique things for that project. We will do a discovery discussion session with you to determine the needs of the project and then provide you with an estimate on the cost of your production.

We do this because filming an event like weddings, requires something completely different from narratives or commercials. This is why the discovery discussion is so important and why you will receive an estimate after the discovery discussion.

What cameras and equipment do you use?

We make use of a large variety of equipment. What equipment we use for a particular project will be largely determined by the discovery discussion we have with you prior to the concept process.

Can you Create DVD's or BlueRay Discs?

Yes. We do have the ability to create dvd's and blue ray discs with your video production. We also have access to duplication services to create the number of copies you need from a master disc. There are a large number of things to be considered when creating discs and these will be discussed with your during the discovery discussion.

Are you insured?

Sutton Digital Design LLC carries the standard business liability insurance provided by Hiscox with additional equipment coverage.

sUAV Operations

Are you certified for commercial operations?
Yes. Under part 107 of the FAA Regulations regarding sUAV operations, at least one person involved with the operation must be a certified Remote Pilot in Command. Charles Sutton is our RPIC. We have other sUAV operators we work with that are also certified under part 107.
Are you insured?

Sutton Digital Design LLC carries the standard business liability insurance provided by Hiscox with additional equipment coverage. Since sUAV's are still a new industry and things are rapidly changing in the industry we are currently looking into specific coverage for sUAV's as many traditional insurance companies are not carrying options for sUAV's at this time.

How much do you charge for aerial photography/video?
That depends on the operation and what is required for each flight. There are many things that must be taken into consideration and each operation needs to be thoroughly planned out and logged to comply with FAA regulations. For more information about your specific needs, please, contact us for a free consultation.
What sUAV's do you use?

Sutton Digital Design LLC currently owns the Phantom 4 and Phantom 3 Professional with 4k cameras. We have access to, and work with other sUAV's through various contractors and friends. Depending on the requirements of your project, we can pull from a variety of operators and equipment to best suit your situation.

Will you operate during less than ideal weather conditions?
Sutton Digital Design LLC will not operate an sUAV during foggy conditions, or within 2 hours of severe weather. If we are currently involved in an operation and sever weather surfaces within 2 hours of the operation, we will stop the operation and wait for the weather conditions to change. We will not fly in the rain or during the typical Florida Summer time showers. We will also not fly if the wind conditions are prohibitive. Meaning if winds are in excess of 15mph, we will not operate any of the sUAV's we have access too. We will also not fly in areas where the FAA has issued Temporary flight restrictions.
What operations are waivers needed for?
1: Flights entering controlled airspace. This generally means the area within a 5 mile radius of a towered airport. 2: If the operation requires flight above 400ft AGL and is not within 400ft of a structure or tower. 3: If the operation requires flying over people not involved with the operation. Such as obtaining aerial footage of the Art Walk Event in downtown Jacksonville, or a High School Football game. 4: If the operation requires the operator of the sUAV to do so from a moving platform such as a motor vehicle, boat, or other aircraft. 5: If the operation requires flight beyond the allotted daytime flying restrictions, 30 minutes prior to dawn, and 30 minutes after sunset. These are the most common situations in which a waiver would be required from the FAA. Currently waivers are taking 90 days to be approved. The need for a waiver will be determined during your free consultation with us and we will inform at that time what is needed for the specific waiver for the operation, and how long it will take to obtain that waiver.
For operations that will cover a large territory, How do you stay in compliance?

For operations that will cover a large area we employ multiple Visual observers scattered through out the area in key locations where the operation will be conducted. We conduct a pre-operation scouting session at the location to determine specific needs and concerns for that location that include things like, the number of VO's needed, weather conditions, potential hazards, possible wi-fi transmission interferences and other operational considerations. We conduct communications by hand held radios to maintain constant verbal communication. These are just a few of the things we do to stay compliant with FAA standards and regulations.

What are you waiting for?